Personal Data Protection
You Are Our Priority
rapid96 is committed to protecting the personal information of every user who registers and uses our platform. This Privacy Policy explains transparently how we manage, store and safeguard your data in line with internationally recognised data protection practices.
rapid96 Six Data Protection Principles
Every aspect of our data management is designed to ensure your information remains secure, confidential and used only for legitimate purposes.
High-Level Data Encryption
All data transmitted between your browser and rapid96 servers is encrypted using SSL/TLS protocols. This ensures your personal and financial information cannot be accessed by unauthorised parties during transmission.
Strict Data Access Controls
Access to users' personal data is granted only to staff who require that information to carry out their duties. Every access is logged and monitored continuously to prevent internal misuse.
No Data Sales to Third Parties
rapid96 does not sell, rent or trade users' personal information to any external party for marketing purposes. Your data belongs to you and will not be exploited for the commercial gain of others.
Secure Data Storage
Data is stored on servers protected by firewalls, intrusion detection systems and 24-hour monitoring. Data backups are carried out regularly to prevent information loss due to technical disruptions.
Data Protection Law Compliance
Our policy is drawn up in line with internationally recognised data protection regulations, including user data management requirements set by our licensing body. We conduct regular internal reviews to ensure ongoing compliance.
Ongoing Policy Review and Updates
This Privacy Policy is reviewed regularly to ensure it reflects current practices and any changes to rapid96 services. Users will be notified via a notice on the website when material amendments are made.
1. Introduction and Scope of This Policy
This Privacy Policy is issued by rapid96 ("Company", "we", "platform") to explain our practices in collecting, using, disclosing and protecting the personal information of users who access the rapid96.org website and all related services.
This Policy applies to all users who register an account, use online betting services, online slots, live casino, sports betting, fish shooting or poker, as well as anyone who browses our website even without registering.
By registering an account or using any rapid96 service, you confirm that you have read, understood and agreed to this Privacy Policy. If you do not agree with any terms here, please stop using our platform.
2. Information We Collect
We collect several categories of information to enable us to provide a secure, legally compliant and high-quality service to users.
| Information Category | Data Examples | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number (MyKad), selfie photo | Account registration, KYC verification process |
| Contact Information | Email, mobile phone number, residential address | Registration form, profile updates |
| Financial Information | E-wallet account number, transaction ID, deposit and withdrawal records | Payment processing, transaction history |
| Technical Data | IP address, browser type, operating system, device information | Server logs, cookies, tracking technologies |
| Usage Data | Game history, betting habits, login frequency | Automatically recorded in-platform activity |
3. Purposes for Using Personal Information
rapid96 uses collected personal information solely for legitimate and necessary purposes in operating our platform. We will not use your data outside the scope stated here without first obtaining your consent.
- To verify user identity during registration and the account verification process (KYC) in line with international licensing requirements
- To process financial transactions including deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency
- To provide 24/7 customer support in Malay and English via live chat and email
- To send important notifications relating to your account, promotions, bonuses and policy updates
- To monitor platform activity to detect fraud, money laundering and activities that violate our Terms & Conditions
- To conduct internal analysis to improve service quality and user experience
- To comply with legal obligations and regulatory body requirements
- To implement responsible gambling programmes including detection of high-risk betting patterns
4. Lawful Basis for Data Processing
Every processing of personal information by rapid96 is grounded in a solid legal basis. We will only process your data when at least one of the following bases applies:
- Contract Performance: Processing is necessary to fulfil the service agreement between you and rapid96, including payment processing and providing access to games
- Legal Obligation: Processing is necessary to comply with our legal responsibilities, including anti-money laundering (AML) requirements and age verification
- Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure business and preventing fraud
- Consent: In certain cases, we will obtain your specific consent before processing data for marketing purposes or sharing with selected partners
5. Information Sharing and Disclosure
rapid96 limits the sharing of personal information to situations that are genuinely necessary. We may share your data with the following parties under strict conditions:
- Payment Service Providers: Payment gateway providers that process deposit and withdrawal transactions, subject to binding confidentiality agreements
- Game Software Providers: Game studios that provide gaming platforms receive only the minimum technical data required for game functionality
- Regulatory Authorities: Licensing and law enforcement bodies when required by lawful regulations
- Technical Service Providers: Cloud computing companies, server services and technical support providers acting as data processors on our behalf
In all cases of sharing, we ensure that the receiving party is bound by data protection obligations equal to or higher than our own standards. We do not share data for third-party marketing purposes.
6. Data Retention Period
rapid96 retains your personal information for as long as your account is active and for the period required after account closure to meet legal obligations, resolve disputes and enforce our agreements.
- Financial transaction records and KYC documentation are retained for a minimum of five years in accordance with anti-money laundering requirements
- Game activity logs are kept for the period required for audit and compliance purposes
- Customer support communication data is retained for reference and service improvement
- After the designated retention period, data will be securely deleted or anonymised using methods that comply with industry standards
7. Cookie Policy and Tracking Technologies
The rapid96 website uses cookies and similar tracking technologies to ensure the platform functions properly and to provide a better experience for users.
- Essential Cookies: Required for core functions such as login session authentication and account security. These cookies cannot be disabled
- Performance Cookies: Collect anonymous data on how users interact with the website to help us improve platform performance
- Functional Cookies: Store user preferences such as language and display settings to provide a more personalised experience
You can manage cookie settings through your browser options. Please note that disabling essential cookies may affect certain functions on our platform.
8. Cross-Border Data Transfers
As rapid96 operates under international licensing, your personal data may be processed and stored outside Malaysia. This occurs in the context of using international server infrastructure and cloud services.
We ensure that any transfer of data overseas is carried out with adequate safeguards, including the use of standard data protection clauses, binding data processing agreements and appropriate technical protection measures.
By using the rapid96 platform and agreeing to this Privacy Policy, you consent to such data transfers on the condition that the protections stated above are fully observed.
User Rights Relating to Personal Data
As a rapid96 user, you have certain rights regarding your personal information. We are committed to making it easy for you to exercise these rights.
Right of Access
You have the right to request a copy of the personal information we hold about you in a readable format.
Right of Rectification
If any of your information is inaccurate or out of date, you have the right to request that we correct it promptly.
Right of Erasure
You may request deletion of your personal data, subject to applicable legal retention requirements.
Right of Restriction
You have the right to request that we limit the processing of your data in certain circumstances provided for by law.
Right of Data Portability
You may request a copy of your data in a structured, portable format for transfer to another service provider.
Right of Objection
You have the right to object to the processing of your data for direct marketing purposes or where processing is based on legitimate interests.
9. Technical Security Measures
rapid96 invests in robust security infrastructure to protect user data from unauthorised access, modification, disclosure or destruction.
- SSL/TLS encryption for all communications between users and our servers
- Two-factor authentication (2FA) is available for additional account protection
- Continuous security monitoring by a trained technical team
- Penetration testing and security audits conducted on a regular basis
- Established incident response procedures to address any security breach promptly
- Role-based access controls to ensure staff only access data relevant to their duties
While we take all reasonable measures, no security system can offer a 100 percent guarantee. We encourage users to also take precautions such as using strong passwords and not sharing login credentials.
10. Amendments to This Privacy Policy
rapid96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our services, legal requirements or current industry practices.
When material amendments occur, we will notify users via a prominent notice on our website or by email. The "Updated" date at the top of this document will indicate the date of the most recent amendment.
Continued use of the rapid96 platform after notification of amendments is considered acceptance of the updated terms. If you do not agree with the amendments, you have the right to close your account and stop using our services.
11. Contacting the Data Protection Officer
For any enquiries, concerns or requests relating to this Privacy Policy or the processing of your personal data, you may contact us through the following channels:
- Email: [email protected]
- Live Chat: Available 24/7 on the rapid96 platform in Malay and English
- Response Time: We aim to respond to all privacy-related enquiries within a reasonable time
If you are not satisfied with our response, you have the right to refer the matter to the relevant data protection authority or applicable regulatory body.
Frequently Asked Questions About Privacy
We have prepared answers to the questions most frequently asked by users regarding the rapid96 Privacy Policy.
Enjoy Gaming with Your Privacy
Fully Protected
rapid96 combines a wide range of gaming — online slots, live casino, sports betting, fish shooting and poker — with a transparent and responsible data protection system. Register today and experience the difference.